Shipping policy
shipping policy
last updated: 2 may 2026
Below is what to expect when you place an order with The Pore Studio, and what to do if anything goes off-track.
where we ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii, and to U.S. military addresses (APO, FPO, DPO). We do not currently ship internationally. If you'd like to be notified when international shipping opens, email and we'll add you to the list.
delivery times
Standard delivery takes 3–5 business days after dispatch. Delivery times exclude weekends and U.S. federal holidays. Times can extend during peak seasons (Black Friday through mid-January, Mother's Day) and during weather or carrier disruptions outside our control.
delivery cost
Standard delivery is complimentary on every order. There is no minimum spend, no handling fee, no surcharge.
tracking your order
Once your order is dispatched, you'll receive an email with your tracking number and a link to follow the package in transit. If 24 hours have passed since you received that email and the tracking number isn't showing any movement, the carrier has likely received the label but not yet scanned the package — this is normal. Allow up to one full business day before contacting us.
filter subscription deliveries
If you've subscribed to the PorePlus filter replacement programme, your replacement filter ships automatically every 90 days. You'll receive:
- A reminder email three days before each renewal charge
- A confirmation email when payment is processed
- A tracking email when the replacement is dispatched
You can pause, skip, reschedule, or cancel a delivery at any time before it ships through your customer account or by emailing . Cancellations take effect immediately.
address accuracy
Please double-check your shipping address before completing your order. We ship to the address provided at checkout, exactly as entered.
If you spot an address error within 30 minutes of placing the order, email immediately with your order number and the corrected address — we'll update it if the order hasn't yet been processed for dispatch. After that window we cannot guarantee a change.
If a package is returned to us as undeliverable due to an incorrect or incomplete address you provided, we'll contact you to arrange re-delivery at your expense. If you prefer a refund, we'll process one for the order value minus the original shipping cost.
carriers
We dispatch via USPS, UPS, and FedEx, depending on the destination and service level. The carrier is selected to optimise delivery time and reliability for your address. PO boxes are served via USPS only.
lost or damaged in transit
If your tracking shows "delivered" but you cannot locate the package, please:
- Check with neighbours, building staff, and at all entrances to your property.
- Wait 24 hours — carriers occasionally mark packages as delivered before the actual drop-off.
- If it still hasn't appeared, email with your order number. We'll open a trace with the carrier and, if confirmed lost, send a replacement at no cost.
If your package arrives damaged, photograph the outer packaging and the contents before unpacking further, and email us within 7 days of delivery. We'll send a replacement or issue a full refund — your choice.
We are not responsible for packages stolen from a delivered location after carrier confirmation, but we'll do everything we can to support a claim with the carrier on your behalf.
delivery delays
Carriers occasionally delay packages due to weather, mechanical issues, or operational disruptions. While we choose carriers we trust, we do not control their networks and cannot guarantee delivery within the estimated window. If your package is more than 3 business days past its estimated delivery date with no movement on tracking, email us — we'll open an investigation with the carrier.
international shipping
We currently ship and sell exclusively within the United States. International expansion is planned. When it opens, we'll publish updated delivery times, customs duty handling, and a list of countries we ship to.
contact
Any question about a delivery, timing, or tracking issue:
— we respond within one business day.
